The GWSNEPAL Blood Bank team is committed to protecting the rights of all visitors to our website. We recognize our obligation to keep personal information secure and have created this privacy statement to share our information gathering and dissemination practices for this website. We also assure you that none of your registered information will be shared with any third parties outside the blood.gwsnepal.com or the parent company Get Well Soon Nepal. However, the information that you have agreed to broadcast during the process of registration will be available for the public view
Anyone who experiences a problem with the service provided by blood.gwsnepal.com should raise the matter directly using our online contact us form, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint. Our team will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant. The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to GWSNEPAL team, who will acknowledge receipt and ensure that the matter is looked into at the earliest possible. An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.